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A buyer discovered that the cauliflower he obtained from Swiggy Instamart weighed solely 145 grams. However the identical vegetable was listed as 400 to 600 grams on the app.
The ‘rip-off’ put up left social media enraged. (Photograph Credit: Reddit)
The comfort of on-line grocery procuring has revolutionised the best way we store for necessities. However with the rise of such providers, considerations about product high quality and amount have additionally surfaced. Highlighting an identical difficulty, a person lately took to social media to precise disappointment over receiving underweight greens from Swiggy Instamart. Sharing a prolonged put up on Reddit, the person accused that the precise amount of greens he obtained falls brief of what’s marketed within the app.
This underweight supply incident got here to gentle after the shopper determined to make use of a weighing scale to weigh the greens he obtained. To his shock, he discovered that the cauliflower he obtained weighed solely 145 grams. However the identical vegetable was listed as 400 to 600 grams on the Swiggy app. He additionally talked about that he checked the burden of different veggies too after this incident and located a lot of the greens underweight.
Sharing the photographs of the product and weight proven within the app in addition to the one he measured, he wrote, “One of many veggies (cauliflower) made me examine all the opposite ones for his or her weight. Many of the greens have been underweight.” He shared screenshots that exposed he obtained solely 965 grams of potatoes towards the 1 kg he had ordered, and 170 grams of capsicum as a substitute of 250 grams.
What was extra stunning was the truth that when he raised the problem with Swiggy’s buyer assist, he obtained an unsatisfactory response. The shopper shared screenshots of his measurements and chatted with Swiggy’s assist staff. He requested for a alternative or a full refund of Rs 177. Replying to this, Swiggy Instamart’s buyer care executives refused to refund the complete quantity and provided Rs 89 as compensation as a substitute.
In his put up, the shopper additionally talked about that the Swiggy assist staff, together with their escalation staff, have been “shameless” as they weren’t prepared to exchange the gadgets and have been making an attempt to offer him a partial refund. The person added that he has reported the problem to the federal government’s INGRAM shopper helpline and likewise mailed to his financial institution to reverse credit score the quantity.
On the finish, the Reddit person mentioned, “Lesson learnt: Don’t go by weight stickers on merchandise. Do really examine them and lift a criticism when deviation is noticed.”
The put up was shared on Reddit three days in the past, and since then, it has garnered the eye of a number of Reddit customers, leaving social media enraged. As of now, the share has pulled dozens of feedback from customers who criticised Swiggy Instamart for tricking prospects. A majority of customers exclaimed that it was not an “harmless” error however a relentless sample of Swiggy.
“This isn’t concerning the refund—it’s concerning the shady, manipulative methods Swiggy retains pulling. Take into consideration what number of orders they ship each single day and the way typically they underweight stuff in comparison with what’s printed on the stickers. It’s not some harmless mistake; it’s a system. They’re in all probability raking in crores each single day from these small errors.,” wrote a Reddit person.
A person expressed, “Appears to be like like now I want a weighing scale.”
“Not shocked. They do that for all fruits, veggies, and meat. You might be paying way more than the true worth,” mentioned one other.
An account query, “I’ve a digital scale. Received underweight merchandise. Identical story, gave me a 50% refund and I agreed. Then I realised, what concerning the others who don’t have a scale? How widespread is that this apply?”
“This needs to be a direct shopper court docket case, they need to be fined, and you’ll observe the case with dishonest,” instructed a person.
Taking to the feedback part of the put up, the official account of Swiggy responded, “Hello there, this isn’t the expertise we intention for. Please write to us at swiggysocial@swiggy.in with the small print, and the staff will get again to you.”
Rip-off Alert: Underweight greens from Instamart byu/PsyHil89 inswiggy
Until now, the put up has obtained greater than 500 upvotes.
